Reference

How We Handle Your Data and Account

We keep our legal framework straightforward so you know exactly where you stand. Your account data, payment records through bKash, Nagad and Rocket, and session activity all fall under clear policies you can read here. Access depends on your local law and eligible regions.

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boostgame How We Handle Your Data and Account
REACH OUR TEAM

Policy Questions and Contact Paths

If anything in our legal documents is unclear, or you want to exercise a data right, you have direct ways to reach us. We handle policy queries separately from general account help so your request gets routed to someone who can actually act on it.

Live Chat Open the chat widget from any page on boostgame. Ask for the policy team and your query gets escalated from general support to someone handling legal and data requests specifically.
Email Support Send your policy question or data request by email. Include your registered phone number and wallet type — bKash, Nagad or Rocket — so we can locate your account without back-and-forth delays.
Account Settings Inside your account dashboard, the privacy section lets you review stored data, download a copy of your records, or submit a deletion request directly without contacting support separately.
HOW WE PROTECT YOU

Data Handling and Account Security Practices

We take a layered approach to keeping your information safe and your account under your control. Every step from login to withdrawal has specific protections built in, and you retain the right to ask what we hold on you at any point.

Encrypted Connections

Every page on boostgame loads over SSL encryption. Your login credentials, wallet details for bKash, Nagad or Rocket, and personal data travel encrypted between your device and our servers at all times.

OTP Verification

When you log in from a new device or request a withdrawal, we send a one-time code to your registered mobile number. No one can access your account or move funds without confirming that code first.

Data Retention Limits

We keep transaction and session records only as long as needed for account operation and any legal obligations. Once the retention window closes, records are anonymised or permanently deleted from our systems.

Cookie Management

Our cookie notice explains what each cookie category does. You control non-essential cookies through your browser. Essential session cookies keep you logged in and cannot be disabled while using the platform.

Right to Access

You can request a full export of the personal data we hold on you. Submit the request through your account settings or email support. We fulfil access requests and send you a structured file within a reasonable timeframe.

Right to Deletion

If you want your account and associated data removed permanently, submit a deletion request. We process it after confirming your identity through OTP. Certain transaction records may be retained where local law requires it.

Frequently Asked Legal and Data Questions

These are the questions our support team gets most often about legal matters, data rights and account policies. If your specific question is not answered here, use live chat or email to get a direct response from our policy team.

We collect your name, phone number, and the wallet ID you use for bKash, Nagad or Rocket deposits. We also store device and session data to secure your login. We do not ask for information beyond what is needed to run your account and process payments.

Yes. Go to your account settings and select the data export option, or send an email to our support team. We compile your records into a downloadable file covering personal details, transaction history and session logs, then send it to your registered contact.

Submit a deletion request through account settings or contact support directly. We verify your identity with an OTP sent to your registered number. After confirmation, your account closes and personal data is removed, except where retention is required by applicable law.

We do not sell your data or share it with unrelated companies. Information may be disclosed only to payment processors handling your bKash, Nagad or Rocket transactions, or where we are legally required to comply with a valid order from authorities.

We use essential cookies to maintain your session and non-essential cookies for analytics and preferences. You can disable non-essential cookies through your browser settings. Our cookie notice in the footer details each category so you know exactly what runs.

Access depends on your local law and eligible regions. We do not claim universal availability. If regulations in your area restrict online casino services, your account may be limited or closed. We notify affected users through their registered contact method.

Deposits and withdrawals pass through encrypted channels. Each withdrawal requires OTP confirmation. We log every transaction with timestamps and wallet references so both you and our team can trace any payment if a dispute arises.

When we update a policy, the document shows its new effective date and we notify active account holders. Your continued use after the update means acceptance. If you disagree with a change, you can close your account and request data deletion before the new terms apply.

We retain transaction records for the period needed to support your account and meet any legal obligations. After that window, records are either anonymised for internal reporting or permanently deleted. You can ask support for specifics on retention timelines.

Reach our policy team through live chat or email with details of your concern. Include your registered phone number and wallet type so we can investigate quickly. If you are unsatisfied with our response, you may escalate through any data protection authority applicable in your region.

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