Reference

Terms Conditions at boostgame

These terms govern how you use your boostgame account, make deposits and withdrawals through bKash, Nagad or Rocket, and access our casino lobby. By creating an account you agree to these conditions, so read through each section carefully before you get started.

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HOW WE HANDLE YOUR DATA

Data, Security and Your Rights Under These Terms

We take account security and data handling seriously because your wallet details, identity documents and session history all pass through our systems. Below is how we manage that responsibility under these terms, and what you can request from us regarding your personal information.

Data Collection

We collect only what is necessary to operate your account: name, email, phone number, wallet details for bKash, Nagad or Rocket, and device information used during login. No data is gathered beyond operational need.

Cookie Usage

Cookies track your session and preferences so the lobby loads correctly on return visits. You can clear cookies from your browser at any time, though this may log you out and reset display preferences.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password immediately through account settings and notify our support team to freeze activity.

Data Retention

We retain account data for as long as your account remains active plus a period required by applicable regulations. After you request closure, personal data is anonymised within the retention window stated in our privacy policy.

Your Right to Access

You may request a copy of all personal data we hold on your account by contacting support. We fulfil these requests within a reasonable timeframe and provide the data in a readable format sent to your registered email.

Requesting Changes

If your personal details change — new phone number, new bKash wallet, updated name — submit the change through account settings with supporting documentation. Verification of new details is required before the update takes effect.

CONTACT FOR TERMS QUERIES

Where to Raise a Terms-Related Issue

If something in these terms is unclear or you need to dispute a decision made under them, reach out through any of the channels below. Our team handles terms and policy queries with the same priority as payment issues, so you will not be left waiting for a resolution on account restrictions or verification holds.

Team online

Live Chat

Open live chat from any page on the platform. Terms-related questions — account closure, verification disputes, eligibility checks — are handled directly by the policy team through this channel during operating hours.

Email Support

Send your query to our support email with your registered username and a clear description of the issue. Expect a written response that references the specific clause in these terms relevant to your case.

Account Settings

Use the account settings panel to view your verification status, check active restrictions, or submit documentation. The panel shows which terms conditions currently affect your account access or withdrawal eligibility.

How These Terms Apply to You

boostgame Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms and conditions form a binding agreement between you and boostgame the moment you complete registration. Access to the platform depends on your local law and eligible regions — we do not make representations about legality in any specific jurisdiction, and it is your responsibility

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to confirm that using our services is permitted where you reside. We reserve the right to restrict or close accounts that operate from ineligible locations. All deposits processed through bKash, Nagad or Rocket are subject to verification before funds appear in your account wallet. Withdrawals follow
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the same verification path: we confirm wallet ownership matches the registered account holder. If a mismatch is detected, the withdrawal request is paused and our support team contacts you for clarification. We may update these terms at any time, and continued use of the platform after
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changes are posted constitutes acceptance. Major revisions are communicated via the email address tied to your account. You are responsible for keeping your login credentials secure — sharing account access with others violates these terms and may result in suspension. Each person may hold only one
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account. Duplicate registrations are subject to closure, and any balance held in a duplicate account may be voided. These terms are governed by the laws applicable to our operating entity, and disputes are handled through the channels described in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we hear most from account holders about how these terms affect day-to-day use of the platform. Each answer points you to the relevant process or contact path.

Eligibility depends on your local law and eligible regions. You must be of legal age in your jurisdiction. We do not guarantee access from every location in Bangladesh, and we may request proof of residence during verification.

No. These terms allow one account per person. If we detect duplicate registrations — same name, same wallet, same device fingerprint — the additional accounts are closed and balances may be voided without prior notice.

Depending on severity, we may issue a warning, temporarily suspend your account, or permanently close it. Funds held in a breached account are handled case by case, and our support team communicates the outcome to your registered email.

Contact support through live chat or email with your username and transaction reference. We review the ledger, cross-check with bKash, Nagad or Rocket transaction records, and respond with a resolution within a reasonable timeframe.

We may update terms at any time. Significant changes are communicated via email to your registered address. Continuing to use your account after notification counts as acceptance of the revised conditions.

Open account settings, select the closure option, and confirm via OTP. Any remaining balance must be withdrawn before closure completes. Once closed, reactivation requires a new support request and fresh verification.

Wallet details are used solely to process your deposits and withdrawals. We do not sell or share payment information with unrelated third parties. Payment processors involved in clearing your transactions receive only what is needed to complete the transfer.

We may request a national ID, a screenshot of your wallet profile showing the registered name, or a recent utility document. These help confirm your identity matches the account holder on file under our terms.

Yes. Any promotional offer on boostgame carries its own specific conditions, but those conditions operate within and are subject to these overarching terms. If a promo condition conflicts with a general term, the general term applies unless stated otherwise.

These terms are governed by the laws applicable to our operating entity. We aim to resolve disputes through our internal support channels first. If that fails, the applicable legal framework and jurisdiction are determined by our operating registration.

Terms Conditions at boostgame

Data, Security and Your Rights Under These Terms

Data Collection

Cookie Usage

Account Security

Data Retention

Your Right to Access

Requesting Changes

Where to Raise a Terms-Related Issue

Live Chat

Email Support

Account Settings

Common Questions About These Terms

01 Who is eligible to open an account under these terms?

02 Can I hold more than one account?

03 What happens if I breach these terms?

04 How are disputes about my account balance resolved?

05 Can boostgame change these terms without telling me?

06 How do I close my account under these terms?

07 Are my bKash, Nagad or Rocket details shared with third parties?

08 What verification documents might I need to provide?

09 Do these terms cover promotional offers as well?

10 What law governs these terms if there is a legal dispute?

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